Have a question about Ariel Rider e-bikes? Or just electric bikes in general?
Below you’ll find the most common questions we’ve been asked, if you can’t find the answer to your questions here, please do not hesitate to contact us, we’ll make sure to respond very soon.

Our complete electric bicycles range in price from  $2,099 to $3,099* – depending on the model and options selected.

We’re able to offer great prices because of the quantity of electric bikes we manufacture each year. The more we sell, the more we manufacture and keep our costs low.

If you are looking for a more affordable electric bike, the W-250 Comfort is the most affordable high-end e-bike in the market currently.

*mentioned MSRP is only for the US. For other markets, prices may vary.

An electric bicycle is, first and foremost, a bicycle. In most cases it uses the same designs, geometries and -again in most cases- components as any other bicycle. But also includes an added electric powered motor, a rechargeable battery. Essentially making the ride by giving riders an extra boost of power, ultimately providing a smoother, more convenient, and less strenuous cycling experience. By eliminating many of the obstacles that keep people from cycling—obstacles such as steep hills, and sweaty bike commutes—electric bikes help make the freedom, exhilaration, and satisfaction of cycling available and accessible to a wide range of potential cyclists.

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Ordering an Ariel Rider e-bike is extremely simple, secure, and anyone can do it from home.

First, pick the perfect electric bike for you. We have 5 different models you’ll love.

Second, select one of our 2 motor options, pick a color, and click on the Order Now button to add the product to your Shopping Cart.

Do a final check of the item(s) in your Shopping Cart, and click Check Out Now!

Enter your shipping and payment details, and you’ll be good to go!

If you are not sure how to order online, just send us an e-mail and we’ll set up the order for you, all you have to do is to click on the link that we’ll send you.

Most in-stock orders for the continental U.S.  are processed by the next business day. Once placed into a FedEx Ground (or other major carrier) truck, your bike will be delivered within one week.

Your bike will arrive about 95% assembled. The only assembly you will need to undertake is to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and you are good to go! The whole process should not take more than 15 minutes, and no special skills or tools are required.

We’re sending all the tools you’ll need in the package as well!

We ship most of our bikes via FedEx Ground. Most in-stock orders leave the warehouse by the next business day (Monday through Friday).

We use heavy-duty boxes for packing each bike to provide maximum protection during shipping. The bikes must ship via ground transport due to federal regulations on the safe transport of equipment containing lithium batteries.

That being said, we recommend each of our clients to check the box throughly when they receive their order and make a claim report to delivery guys in case of an unlikely damage.

As a matter of fact, those cheap electric bikes will end up costing you much more.

We’ve explain this cost subject in details on here.

Sure we do!
They’re usually either returned orders or demo units that we’ve used.
They have undergone a comprehensive quality check to ensure that there are no issues or problems, had any issues fixed, and then are repackaged by trained specialists.

Open-Box bikes are in good condition, but do not meet our rigorous standards for designation as “new.” As such, they are available at a deep discount but still come with a full warranty which begins from the date of purchase.

We’re launching our open box discount page soon.

Quite frankly, we’ve been working on an accessory line for about a year now.
Different pannier bags with innovative technologies or extremely high-end materials? They’ll all be there.

Launching soon!

Of course! We wouldn’t be a complete electric bike company if we didn’t sell replacement parts, spare batteries, and more.

Click here to visit our Bike Parts & Batteries section, or drop us an email.