Buy Electric Bike Online

Frequently Asked Questions


  • How should I handle assembly when I receive my bike?

    Your bike will arrive about 95% assembled. The only assembly you will need to undertake is to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and you are good to go! The whole process should not take more than 15 minutes, and no special skills or tools are required. We’re sending all the tools you’ll need in the package as well!

  • Do you ship the bike fully assembled?

    No, but the assembly takes about 15 minutes even for the least experienced rider. Your bike comes with the full tool set so you don’t have to buy any additional tools. You’re just going to put the front tire, front mudguard in place and screw the handlebar in place.


  • There are many cheap e-bikes on the market under $1000. Why is your’s so expensive?

    As a matter of fact, those cheap electric bikes will end up costing you much more. As manufacturers, this is one of our biggest nightmares. Because a first-time rider buying a cheap and below average electric bike purchase is a lost case for our cause. We’re trying to get more people on electric bikes. Not only for our brand but for others as well. But once you opt for a cheap electric bike, chances are your electric bike will start falling apart in a few months, and you’ll end up going to your neighborhood bicycle shop once a week to change a broken part. In the end, you’ll either give up completely on electric bicycles -our nightmare- or end up spending so much changing those broken parts that it’ll come more expensive than buying an average electric bike. Which is a loss of your resources and being just wasteful overall?

  • How much does an Ariel Rider electric bike cost?

    Our complete electric bicycles range in price from  $2,099 to $3,099* – depending on the model and options selected. We’re able to offer great prices because the unit count of electric bikes we manufacture each year. The more we sell, the more we manufacture and keep our costs low. If you are looking for a more affordable electric bike, the W-250 Comfort is the most affordable high-end e-bike in the market currently.

    *mentioned MSRP is only for the US. For other markets, prices may vary.


  • Do you sell parts & accessories?

    Quite frankly, we’ve been working on an accessory line for about a year now. Different pannier bags with innovative technologies or extremely high-end materials? They’ll all be there soon.

  • Do you sell open-box electric bikes?

    Sure we do! They’re usually either refurbished or demo units that we’ve used. They have undergone a comprehensive quality check to ensure that there are no issues or problems, had any issues fixed, and then are repackaged by trained specialists. Open-Box bikes are in good condition, but do not meet our rigorous standards for designation as “new.” As such, they are available at a deep discount but still come with a full warranty which begins from the date of purchase.

    We periodically publish discount pages on those. Keep in touch if you’re up for it!

  • How can I place an order?

    Ordering an Ariel Rider e-bike is extremely simple, secure, and anyone can do it from home. We have different models that you’ll love. Select one of our 2 motor options, pick a color and click on the order now button to add the product to your shopping cart. Do a final check of the item(s) in your shopping cart, and click check out. Enter your shipping and payment details, and you’ll be good to go! If you are not sure how to order online, just contact us and we’ll set up the order for you, then all you have to do is to click on the link that we’ll send you.

  • How can you define an electric bike?

    An electric bicycle is, first and foremost, a bicycle. In most cases, it uses the same designs, geometries and -again in most cases- components as any other bicycle. But also includes an added electric powered motor, a rechargeable battery. Essentially making the ride by giving riders an extra boost of power, ultimately providing a smoother, more convenient, and less strenuous cycling experience. By eliminating many of the obstacles that keep people from cycling—obstacles such as steep hills, and sweaty bike commutes—electric bikes help make the freedom, exhilaration, and satisfaction of cycling available and accessible to a wide range of potential cyclists.


  • What happens if my package comes damaged?

    We use heavy-duty boxes for packing each bike to provide maximum protection during shipping. Bikes must ship via ground transport due to federal regulations on the safe transport of equipment containing lithium batteries.That being said, we recommend each of our clients to check the box thoroughly when they receive their order and make a claim report to delivery guys in case of an unlikely damage.

  • How long will shipping take for my e-bike to arrive?

    Most in-stock orders for the continental U.S.  are processed by the next business day. Once placed into a FedEx Ground (or other major carriers) truck, your bike will be delivered within one week.